Shipping policy

Shipping Policy – Chitramma’s Secret Recipe

At Chitramma’s Secret Recipe, we believe in delivering more than just spice — we deliver comfort, tradition, and amma’s love to your doorstep, wherever you are in India.

🚚 Shipping Across India

We currently ship to all serviceable PIN codes across India, ensuring that you can enjoy our homemade goodness, no matter where you are. A nominal shipping fee is applied at checkout, depending on your location and the shipping option selected.

⏰ Dispatch Timings

We aim to dispatch your order with care and speed:

Orders placed before 1:00 PM (Mon–Sat) are dispatched the same business day.
Orders placed after 1:00 PM will be dispatched on the next business day.
Orders placed on Sundays or Public Holidays will be processed on the next working day.

📦 Delivery Timelines

Standard Shipping: ₹100 | Delivery in 2–7 business days
(Please note: remote PIN codes may take slightly longer)
Express Shipping (Available at select locations): Delivery in 1–3 business days
(Option visible at checkout if applicable to your location)

While we make every effort to ship on time, please note that delivery timelines may vary depending on your location, courier partner, and unforeseen factors beyond our control.

🗓️ Weekends & Holidays

Dispatches close at 1:00 PM on Saturdays and resume on Monday morning. Please expect possible delays during:

National & regional public holidays
Adverse weather conditions
Transport strikes or civic issues
Temporary service disruptions from delivery partners

📌 Important Notes

We partner with reliable national courier services to ensure safe and timely delivery.
Kindly ensure your delivery address and contact details are accurate and complete to avoid delays.
While we prioritize express orders, occasional delays (up to 24–48 hours) may occur due to courier constraints — we appreciate your patience and understanding.
In rare cases where a PIN code is unserviceable, we will attempt to find an alternate delivery partner, which might take a little longer.

Thank you for choosing Chitramma’s Secret Recipe. We’re honored to bring the taste of home to your table — one packet at a time.

For any questions or order support, feel free to reach out to us via email or Instagram DM.